Returns Policy

Limited Warranty

Pole walking Australia Pty Ltd. (“us”, “we”, or “our”) warrant that if any of our outdoor fitness equipment* (the “Goods”) fail due to defects in workmanship or materials, within two years from the date of purchase (the “Warranty Period”), we will, in our sole discretion, either: (i) repair or replace such Goods (or the defective part), or (ii) credit or refund the price of such Goods.  THE FOREGOING IS YOUR SOLE AND EXCLUSIVE REMEDY AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY.  

*ACTIVATORS POLES AND ACTIVATOR 2 POLES have a 01 (one) year limited warranty.

*SERIES 300 AND 4LIFE POLES have 02 (two) years limited warranty.

*ADVENTURE POLES have 02 (two) years limited warranty.

This limited warranty does not extend to Goods that have been damaged or rendered defective:  (a) as a result of vandalism, misuse, or abuse; (b) by the use of parts not manufactured or sold by us; (c) by modification of the Goods by anyone other than us; or (d) as a result of service by anyone other than us or one of our authorized warranty service provider.

EXCEPT FOR THE WARRANTY SET FORTH ABOVE, WE MAKE NO WARRANTY WHATSOEVER WITH RESPECT TO ANY PRODUCT WE SELL AND ANY COMPONENTS OR MOVING PARTS THEREIN, INCLUDING ANY (a) WARRANTY OF MERCHANTABILITY; (b) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.

Return/Refund Policy

1.       Contact us using our online contact form to receive a product return authorization.

2.       A copy of your original receipt and credit card slip must accompany any return, exchange or refund.

3.       Merchandise to be returned or exchanged must be received within 60 days of purchase and with the receipt.

4.       Credit will be provided and/or replacement merchandise sent the same day the merchandise is received by us.

5.       A $15 admin fee will be charged on all returns and exchanges.

Processing will be as follows:

For refunds, credit will be provided for the price of the merchandise and any applicable taxes, excluding shipping costs.

Exchanges will be handled on an even exchange basis.  You pay the shipping back to us, we pay the shipping for sending the replacement merchandise to you.

If a return is due to a shipping error or a manufacturer’s defect, the initial shipping and return shipping charges will be waived.  The original shipping charge will also be credited back to your credit card.

Our address for returned merchandise is:

Pole Walking Australia Pty Ltd.
PO Box 160
Carina Heights Qld 4152
Australia